Right Patient. Right Place. Right Time.

Guideline-informed learning and structured assessment: public care navigation and clinical triage education.

1 · RESUSCITATION2 · EMERGENCY3 · URGENT4 · EARLY CARE5 · ROUTINE

Important. This is a care-navigation prototype, not a diagnosis. If someone is severely unwell, deteriorating, unconscious, having severe breathing difficulty, a seizure or major bleeding, seek emergency help now.

PUBLIC CARE NAVIGATION

Where should I seek care?

Start with emergency warning signs. If none are present, answer a few simple questions to guide the next appropriate level of care.

Emergency warning signs

Select anything happening now.

About the problem

This does not diagnose the condition. It helps determine how urgently assessment may be needed.

Main problem

Safety net: If symptoms worsen, new warning signs appear, you are worried the person is seriously unwell, or appropriate clinic care is not accessible, seek urgent in-person medical assessment. Do not use this tool to delay emergency care.

Safety first. If the patient appears critically ill, resuscitate and escalate immediately. This tool supports, but never replaces, clinical judgement.

AULAWIYAH CLINICAL

Clinical Decision Support Apps for Triage

Adult and Paediatric triage support based on Malaysian Triage Scale concepts.

Critical First Look

Select every finding present now.

Secondary triage

Enter current observations. Leave unavailable measurements blank.

Respiratory rate /minHeart rate /minSystolic BP mmHgSpO₂ %Temperature °CPain score 0-10GCS 3-15

Complaint discriminators

Choose the main complaint and select applicable findings.

Presenting complaint

CLINICAL • TRIAGE AWAY SUPPORT

Could this non-emergency patient be redirected to primary care?

This is a policy checklist after secondary triage — not an automatic discharge decision.

Secondary triage has been completed. Vital signs have been measured and documented. Patient is clinically non-emergency / appropriate for non-ED care after assessment. Patient is 12 years or older. No concerning red flag, deterioration, or clinician concern requiring ED assessment. Patient agrees after explanation and can access the proposed clinic/service. No disability/access barrier or other reason making redirection unsafe or impractical. Triage-away decision, advice and destination will be documented.

KKM policy reference: Emergency Medicine & Trauma Services Policy states that non-emergency cases may be triaged away; documentation and secondary triage with vital signs are required; triage away must not occur from primary triage; and children below 12 years should not be triaged away. Local hospital SOP may add stricter requirements. Hospital Kluster Melaka, for example, requires patient agreement and directions to the nearest outpatient clinic, and accepts patients who decline redirection, have disability, or have difficulty accessing the clinic.

Prototype rule: Aulawiyah only indicates “eligible for clinician consideration.” Final disposition remains subject to the current approved KKM/local ED policy and responsible clinician/triage officer.